Shipping Policy

Items will be shipped out once completed via Canada Post or a third party shipper (ChitChats). 


We charge a shipping fee of $15 to Western Canada (British Columbia, Alberta, Saskatchewan, and Manitoba) and $20 to Eastern  and Northern Canada (Ontario, Quebec, Newfoundland and Labrador, Nova Scotia, New Brunswick, Prince Edward Island, Nunavut, Northwest Territories, and Yukon Territories)

Tooth Fairy pillows can be shipped letter mail (no tracking no insurance) for $3.  Please select this option at check out. This offers no tracking, no insurance.  Go West will not be responsible for lost/damaged product.  If you need tracking and insurance, please select Expedited Shipping.  

Items destined for the United States will be sent with tracking for $20.  

Please contact me if you need to rush your order or upgrade to express shipping.   

Orders that total more than $200 and are shipping to the same address qualify for free shipping. 

I will ship internationally.  Please send an email to for a shipping quote.  

I occasionally make trips to Kelowna and Vernon.  I am happy to meet up with you and drop off your order.  I will not guarantee regular times that I am in the area as it varies each month. If you need your item by a certain time, please pick up or select expedited shipping.  Items dropped off within Salmon Arm city limits are no charge.  

Return & Exchange Policy

Please note that items are custom made for you, therefore we cannot offer returns or exchanges.  We will do our best to ensure you are more than satisfied with your purchase before stitching the completed product.  Items will not be embroidered without your approval of final layout and colours.